01. Information We Collect

When you visit our website, place an order, or contact customer support, we may collect information necessary to provide our services.

This may include:

• Name and contact information
• Shipping and billing information
• Order details and purchase history
• Payment-related information processed through payment providers
• Communication records with our customer support team
• Website usage information such as device information, browser type, and interaction data

02. How We Use Your Information

We may use collected information to:

• Process and fulfill orders
• Provide customer support
• Send order confirmations and service updates
• Improve our products, website, and customer experience
• Prevent fraudulent or unauthorized transactions
• Comply with applicable legal obligations

03. Payment Information

Payment transactions are processed through secure third-party payment providers.

MyNorvella does not store complete credit or debit card numbers on its own systems.

Payment providers handle transaction information according to their own privacy and security policies.

04. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behavior, and provide a better shopping experience.

Cookies may help us remember preferences, analyze website performance, and support relevant website features.

05. Third-Party Services

We may work with trusted third-party service providers to support our business operations, including:

• Website hosting and ecommerce platforms
• Payment processing providers
• Shipping and fulfillment partners
• Analytics and marketing service providers

These providers may process information only as needed to provide their services.

06. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no online transmission or storage method can be guaranteed to be completely secure.

07. Your Privacy Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including:

• Requesting access to personal information
• Requesting correction of inaccurate information
• Requesting deletion where applicable
• Managing marketing communication preferences

To exercise applicable rights, please contact us using the information below.

08. Children's Privacy

MyNorvella does not knowingly collect personal information from children without appropriate authorization.

Our website and services are intended for users who can legally make purchases under applicable laws.

09. Changes To This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements.

The updated version will be posted on this page with the revised effective information where applicable.

10. Company Information

Brand Name:
MyNorvella

Company Name:
Shanghai Zhuixingmichen Network Technology Co., Ltd.

Legal Representative:
Gao Ziliang

Official Website:
mynorvellaa.com

Registered Business Address:
Room B503, 5th Floor, Building 101, No. 2 & 3, Lane 511, Yongyao Road, China (Shanghai) Pilot Free Trade Zone

11. Contact Us

For privacy-related questions, please contact:

Email:
service@mynorvellaa.com

Customer Service:
17840995027