01. Product Information

We make every effort to provide accurate product descriptions, images, specifications, dimensions, and pricing information.

Due to differences in screens, lighting conditions, manufacturing processes, or product updates, minor variations may occur.

Product availability may change without prior notice.

02. Orders & Order Acceptance

When you place an order through MyNorvella, you agree to provide complete and accurate information required for order processing.

After submitting an order, you will receive an order confirmation. An order confirmation does not guarantee final acceptance. MyNorvella reserves the right to review, refuse, or cancel an order when necessary.

Examples may include:

• Incorrect pricing information
• Product availability issues
• Suspected fraudulent activity
• Incomplete customer information

03. Pricing & Currency

All prices displayed on mynorvellaa.com are shown in the currency indicated during checkout.

The final order amount will include applicable product prices, shipping fees, taxes, discounts, and any other charges displayed before payment confirmation.

MyNorvella reserves the right to correct pricing errors or inaccurate information when identified.

04. Payment Terms

Payment must be successfully completed before an order can be processed.

Transactions are handled through secure third-party payment providers.

Payment authorization, verification, approval, or decline decisions are controlled by the relevant payment provider or financial institution.

05. Promotions & Discount Codes

Promotional codes and special offers may be subject to specific conditions.

These conditions may include:

• Expiration dates
• Minimum purchase requirements
• Product exclusions
• Usage limitations

Unless otherwise stated, promotional offers cannot be combined or applied after an order has been completed.

06. Order Changes & Cancellation

If you need to modify or cancel an order, please contact our customer support team as soon as possible.

Once an order has entered processing, preparation, or shipment, changes or cancellation may no longer be possible.

07. Shipping & Delivery

Shipping and delivery information is described in our Shipping Policy.

Delivery estimates are provided for reference only and may be affected by circumstances including:

• Carrier delays
• Weather conditions
• Customs procedures
• Unexpected transportation issues

08. Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers should review the applicable requirements before requesting a return or refund.

09. Incorrect Information & Errors

Although we aim to keep website information accurate, errors may occasionally occur.

MyNorvella reserves the right to correct errors, update information, or cancel affected orders when necessary.

10. Consumer Rights

Nothing in these Terms & Conditions is intended to limit any rights provided to consumers under applicable laws and regulations.

11. Company Information

Brand Name:
MyNorvella

Company Name:
Shanghai Zhuixingmichen Network Technology Co., Ltd.

Legal Representative:
Gao Ziliang

Official Website:
mynorvellaa.com

Unified Social Credit Code:
91310115MAKAUWHJ7F

Registered Business Address:
Room B503, 5th Floor, Building 101, No. 2 & 3, Lane 511, Yongyao Road, China (Shanghai) Pilot Free Trade Zone

12. Contact Information

For questions regarding orders, payments, or these Terms & Conditions:

Email:
service@mynorvellaa.com

Customer Hotline:
17840995027

Service Hours:
8:00 AM – 10:00 PM
China Standard Time (UTC+8)