Return & Refund Policy

CUSTOMER CARE

Return & Refund Policy

At MYNORVELLAA, we want every customer to feel confident when choosing products for their home. This policy explains how returns, exchanges, and refunds are handled.

Our Commitment To You

We understand that sometimes a product may not meet your expectations or your needs may change. Our goal is to make the return process clear, fair, and straightforward while ensuring every request is handled carefully.

01. Return Eligibility

Customers may request a return within the applicable return period after receiving their order.

To be eligible for a return, products should generally be:

Unused and in original condition
Returned with original packaging and included accessories
Not damaged due to improper use, installation, or handling

02. Return Request Process

Before sending any product back, please contact MYNORVELLAA customer support for return approval and instructions.

Please provide:

Order number
Email address used during checkout
Reason for return
Photos or supporting information when necessary

After reviewing your request, our team will provide the appropriate return instructions.

03. Return Shipping

Return shipping arrangements depend on the reason for the return and the circumstances of the order.

Customers should not send products to an address without receiving official return instructions from MYNORVELLAA.

04. Refund Process

Once a returned item has been received and inspected, we will process the refund according to the approved return request.

Approved refunds will generally be issued to the original payment method used during checkout.

The time required for funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

05. Damaged, Incorrect, or Missing Items

If your order arrives damaged, incomplete, incorrect, or has a product quality issue, please contact us as soon as possible.

To help us review the situation, please provide:

Order information
Description of the issue
Photos or videos showing the concern when applicable

Our team will review your request and provide an appropriate solution.

06. Items That May Not Be Eligible For Return

Certain situations may not qualify for a return, including:

Products damaged through misuse or improper handling
Items returned without prior approval
Products altered or modified after delivery
Items that do not meet return condition requirements

07. Order Cancellation

If you need to cancel or modify an order, please contact our customer support team as soon as possible.

Once an order has entered processing or shipment, changes may no longer be possible.

A Simple & Transparent Experience

At MYNORVELLAA, we believe customer care continues after purchase. We are committed to providing helpful support and fair solutions whenever assistance is needed.